SECTION 1: Write ONE WORD AND/OR A NUMBER for each answer
SECTION 2
Questions 11-15
Write ONE WORD AND/OR A NUMBER for each answer.
Mount Rushmore
The government finally paid $ 11………….. to complete the heads of four United States Presidents. The purpose of the construction of the president’s heads is to develop 12………….. The carvings face 13………….. to experience maximum exposure to sunlight. In 1885, the mountain was renamed after a 14………….. It took 15………….. years to finish the project.
Questions 16 -20
Label the map below.
Write the correct letter, A-E, next to questions 16-20.
16 information centre
17 refreshment centre
18 gift shop
19 workshop
20 visitor centre
SECTION 3
Questions 21-25
Choose the correct letter, A, B or C.
21/ Why does the student want to study Tourism?
A good future
B good pay
C parents’ will
22/ What kind of skill will the student gain in the course?
A time-management
B financial planning
C note-taking
23/ The student has the ability of
A independence.
B communication
C coping well with statistics.
24/ The teacher believes that the industry of tourism is
A shrinking
B seeing a bright future.
C growing popular.
25/ How does the student compare the university course with polytechnics?
A There are summer schools.
B The course is structured in modules.
C The price is reasonable.
Questions 26-30
What feature do the speakers identify for each of the following courses?
Choose FIVE answers from the box and write the correct letters, A-G, next to questions 26-30.
Features
A limited value
B useful
C relevant to career
D flexible admission
E intensive
F improving leadership
G self-control and time management
Courses
26/ Travel and Business
27/ Japanese
28/ Medical Care
29/ Computer
30/ Public Relations
SECTION 4
Questions 31-40
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
Company Outsourcing
Case study – TCP Technologies:
– Main target: to create a 31………….. environment
– Manager: Manjeet Khanna
Grading for staff:
– Every month grades are published on an 32…………..
– The cultural openness increased the quantity of incoming
contracted opportunities.
– The cultural openness improved the level of 33………….. of the
company.
– The increased rate of staff satisfaction has led to growth of 32% in
the 34…………..
Recent interview:
– A company is not one entity comprised of components, but a living
organism composed of cells.
– Manjeet’s motto is 35…………..
Benefits of management style:
– The rate of staff turnover has been reduced.
– A 36………….. can be from any other company.
– Grades are not used for 37…………..
Features of managing style:
– Personally, the manager wrote emails to respond to the complaints.
– The complaint form known as a 38………….. has access to all
employees online.
– The manager can receive any complaints concerning air
conditioning, food quality and 39………….. entitlement.
– A 40………….. on the anonymous complaint was introduced in the
new system.
